A.O. Smith Corporation & The Young Fables | Business Trip
February 2019: Ashland City, Tennessee | A.O. Smith Corporation
At the end of February, our President, Vice President of Operations, and the Vice President of WinSupply , Scott Wayne, traveled to Ashland City to visit the A.O. Smith corporate offices and factory. The Ashland City location focuses on warranty repair dispatching and the production of gas and electric residential heaters.
We have been fortunate to work with A.O. Smith for a little over a year as a warranty service provider for residential and commercial clients. During this time, however, most of the communication has occurred via phone call and e-mail. In order to truly put a face to our company, our team members decided to fly down to Tennessee, accompanied by Scott from
WinSupply in Modena, Illinois. WinSupply often provides the new units used for the A.O. Smith National Accounts changeouts (commercial water heater replacement).
The team was fortunate to meet Chris Murphy, A.O. Smith’s Dispatch Director and Justin Fuel, Head of Commercial Service. The A.O. Smith Dispatch and Commercial Service teams work directly with our three dispatchers to coordinate warranty repairs and commercial changeouts because our technicians are factory trained via A.O. Smith University and A.O. Smith Commercial School.
Our Vice President of Operations, Rick, enjoyed having the opportunity to put a face to the voices we often hear on the phone. His favorite part of the trip was inviting the A.O. Smith team out to dinner, as he was able to truly get to know them as individuals in relaxed environment. Rick is also somewhat new to the U.S. Water Heating Solutions team, so he appreciated the opportunity to become one of the faces of our company. He is looking forward to going back to Ashland City and to growing our relationship with A.O. Smith and their staff.
The trip also provided our President and Vice President of Operations with the opportunity to meet the amazing country duo The Young Fables which is composed of three-time American Idol participant, Laurel Wright and vocalist/guitarist, Wesley Lunsford. Their music is described as modern traditional country and they are sure to capture your ears and your hearts!
Laurel and Wes were performing at the Nashville International Airport when our team was passing through. While in between sets, our President asked Laurel if she was interested in recording a voice over for our company.
Now, when you call U.S. Water Heating Solutions, you are being directed by Laurel Wright’s voice! Additionally, we are going to be updating our phone system’s hold music to play The Young Fables’ music!
2023 Update: We Now Offer Water Heater Repairs in Tennessee
Did you enjoy reading about our A.O. Smith adventures from back in 2019? Well, we've got even bigger news!
We are now a proud A.O. Smith residential and commercial warranty service provider in the state of Tennessee! We also offer non-warranty water heater services, too, like: diagnose and repair, water heater installation, tankless upgrades, and preventative maintenance.
In 2022 we opened U.S. Water Heating Solutions - Southern Division and have since expanded to offer service in Tennessee. Our local repair technicians are based in Memphis, Nashville, and Chattanooga areas. Our Chattanooga commercial water heater repair market is also home to our first set of service bins in the Southern Division.
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