FAQS

Here are answers to the most common questions we receive from perspective customers:

  • What are your business hours?

    Regular Office Hours:

    Monday-Friday 7:00am-4:00pm

    • Non-Emergency Dispatch Service
    • Warehouse (Parts Purchases) 
    • Accounting

    Emergency Service Hours:

    1-(833)-879-4776

    24/7/365 | CALL ANYTIME*


    *Please note that availability is dependent on your location and service demand; we tend to see an increase in service requests on weekends and holidays

  • What type of payment methods do you accept?

    We accept the following payment methods:

    • Cash
    • All major Credit + Debit Cards (via Square)
    • Money Orders
    • Checks

    PLEASE NOTE: A 3.5% SERVICE CHARGE WILL BE ADDED TO ALL CREDIT & DEBIT CARD TRANSACTIONS.

  • Where are you located?

    Our main office/headquarters is located in Arlington Heights, Illinois. 


    Our service area consists of a vast majority of the Midwest, including: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Oklahoma, Tennessee, and Wisconsin. Technicians in these areas work REMOTELY from their service vehicles as we DO NOT have physical offices nors warehouses outside of Arlington Heights, Illinois.

  • How does your business work?

    Our technicians are factory trained and certified remote employees who operate from the cities in which they live. They drive company vehicles that double as mini mobile warehouses, stocked with the common replacements parts across the major manufacturers. If technicians have the parts required to fix your equipment, they can solve your unit's issue(s) in one service call.

  • Do you work on pool heaters?

    Yes

  • Do you offer service and repairs for boilers?

    Yes

  • Do you work exclusively with indoor units?

    We offer repair solutions for both indoor and outdoor water heating systems.

U.S. Water Heating Solution Tech
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